Question 1

What is OpenClaw?

Accepted Answer

OpenClaw is an open-source AI executive assistant that connects to your tools (email, calendar, Slack, etc.) and automates workflows. It's built for teams who want AI that actually does work, not just answers questions.

Question 2

Do I need technical knowledge?

Accepted Answer

Not at all. That's the whole point of SetupOpenClaw — we handle every technical detail. You just tell us what you want your AI assistant to do.

Question 3

Can you set this up remotely?

Accepted Answer

Yes. Our Hosted Setup and Mac Mini Remote tiers are fully remote. We can deploy for teams anywhere in the UK (and worldwide). Only the Mac Mini In-Person tier requires Leeds & West Yorkshire proximity.

Question 4

Is this related to the OpenAI acquisition?

Accepted Answer

No. OpenClaw is an independent open-source project. It uses various AI models and is not owned by or affiliated with OpenAI.

Question 5

Can I set up OpenClaw myself?

Accepted Answer

Absolutely — it's open source. But most teams find that security hardening, integration configuration, and ongoing maintenance take significantly more time than expected. We do it in hours with enterprise-grade security.

Question 6

What if something goes wrong?

Accepted Answer

During the 14-day hypercare period, we actively monitor and fix any issues. After that, we offer support packages. Plus, every installation includes audit trails and monitoring.

Question 7

What infrastructure do I need?

Accepted Answer

For Hosted Setup: nothing — we deploy to a cloud VPS (~£5-10/mo). For Mac Mini tiers: a Mac Mini (~£500). We handle all software configuration.

Question 8

Can I have multiple agents?

Accepted Answer

Yes. Each additional agent is £350. Teams often run separate agents for different departments or workflows.

Question 9

Is my data secure?

Accepted Answer

Yes. We use Docker sandboxing, Composio middleware, OAuth token management, audit trails, and read-only defaults. Your data stays on your infrastructure — we never store it.

Question 10

What about ongoing maintenance?

Accepted Answer

OpenClaw requires minimal maintenance after setup. We provide documentation for common tasks. For hands-off operation, ask about our maintenance packages.

Question 11

What is the most important file in an OpenClaw workspace?

Accepted Answer

SOUL.md is the foundational file. It defines the agent’s core identity, values, communication style, and behavioural boundaries. Every other workspace file builds on the personality and constraints established in SOUL.md. Without it, the agent has no consistent character or guardrails.

Question 12

How long does it take to configure all 8 workspace files?

Accepted Answer

A complete workspace configuration typically takes 4–8 hours for a DIY setup, covering SOUL.md, IDENTITY.md, AGENTS.md, USER.md, TOOLS.md, MEMORY.md, HEARTBEAT.md, and BOOT.md. With SetupClaw’s managed service, configuration is completed during the same-day deployment as part of the setup package.

Question 13

Can I configure workspace files myself without SetupClaw?

Accepted Answer

Yes — all workspace files are standard markdown that you can edit in any text editor. Our documentation covers every field across all 8 files. SetupClaw’s managed service is for teams who want expert configuration, security hardening, and 14-day hypercare included.

Troubleshooting

Installation Issues

Gateway Issues

Channel Issues

Model Issues

Performance Issues

General

Troubleshooting

Installation Issues

macOS says the app can't be opened

Environment check stuck at Node.js

OpenClaw installation fails

Gateway Issues

Gateway won't start

Gateway shows as offline

Gateway keeps crashing

Channel Issues

Feishu bot doesn't respond

DingTalk messages not received

QQ bot pending approval

WeCom QR code expired

Model Issues

API key not working

Model shows as unavailable

OAuth window doesn't appear

Performance Issues

App is slow to start

High memory usage

General

How to completely reset

How to move to another Mac

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